Frequently Asked Questions
Everything you need to know about your New Era headwear and apparel.
How do I find the right cap size for me?
We recommend using our official Size Guide found on each product page. Use a soft measuring tape to measure the circumference of your head exactly where the sweatband will sit to find your perfect fit in 59FIFTY fitted or stretch-fit styles.
What is the difference between 59FIFTY and 9FIFTY?
The 59FIFTY is our iconic true fitted cap with a flat visor, while the 9FIFTY is a classic snapback style featuring an open back with an adjustable plastic strap for a one-size-fits-most design.
How long does shipping take and how much does it cost?
Standard shipping typically takes 3-5 business days. We offer free standard shipping on all orders over $50. Priority and overnight shipping options are available at checkout for an additional fee.
What is your return policy?
We accept returns of unworn, unwashed merchandise with original tags attached within 30 days of purchase. Please note that custom 'By You' designs and certain limited-edition collaborations may be final sale.
How should I clean my New Era cap?
To maintain the shape and color of your cap, we recommend spot cleaning with a damp cloth and mild detergent. Avoid machine washing or submerging the brim in water, as this can damage the internal structure.
Can I track my order once it has shipped?
Yes, once your order leaves our warehouse, you will receive a shipping confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress.